Our Services

Why use us?

Instead of spending your time trying to figure out how to use your technology efficiently to send out communications or bills to your customers, sit back and let the PLD Group do it right the first time. We have over 30 years of experience and are constantly implementing new technology to improve our processes. You don’t need to be an expert at learning how to do large or personalized mailings yourself. We can save you time and in many cases, do it for less than what it’s costing you now!

The PLD group processes companies’ critical and time-sensitive communications, including monthly statements, invoices, and promotional mailings. We also can fluidly and flawlessly create individually personalized mailings to your current or potential customers.

We are dedicated to creating unequivocal excellence in everything we do and everything we produce. Our clients can always have confidence in our products and service quality.

The PLD Group provides greater efficiency for its client companies for their critical business communications. We partner with our customers to make their administration of critical communications less burdensome through the use of customized high-end technology.

Our Print and Mail services include, but are not limited to, the following:

CORE SERVICES

Special Mailings
(Birthdays, Announcements, Acknowledgement)

Special Mailings
(Birthdays, Announcements, Acknowledgement)

Want to capitalize on your customer’s birthday? Want to announce a retirement? Do you have a Special Announcement such as new hours or introduce a new team member? We can fluidly and flawlessly create individually personalized mailings so you can get back to doing what you do best.

Financial and Accounts Payable
(MICR Checks)

Financial and Accounts Payable
(MICR Checks)

Tired of printing and mailing your AP checks? Tried of paying for expensive MICR ink? Let The PLD Group print and mail your AP checks using financial approved security paper. We will print using MICR ink and mail within 24 hours!

SmartClaims

SmartClaims

Medical practices and billing companies today require cutting edge solutions to adhere to current healthcare legislation as well as maintain a profitable business. When there is a need for paper claims, The PLD Group, Inc. initiates a solution to meet our customer’s growing needs. We work with national and international companies, many who manually process unlimited insurance non-electronic medical claims each month. Couple this with SmartStatus and we provide a full-service operation under one roof. The PLD Group demonstrates how filing non-electronic medical claims can be simple and efficient. Regardless of which practice management software or electronic claims processing you may currently use, the PLD Group ensures efficient and ethical medical claims processing.

Recall Postcards

Recall Postcards

Reminder Postcards bring back customers. Stay in touch with your patients and welcome them back to your office. Thank them for choosing you or send them friendly appointment reminders. Personalized with your logo and company information as well as a message with your business model in mind.

Printed on glossy,10 point quality stock, our 5.5 X 3.5 postcard has four color printing on one side, one color printing on the personalized side. These postcards are an impactful and effective way to engage each customer with an affordable, efficient, & effective promotional tool.

DELIVERY

Smartpay
(Online Bill Payment)

Smartpay
(Online Bill Payment)

Allow customers to pay the way they want and get paid faster. We make it easy for our customers to do business through our Online Bill Pay service (SmartPay). Payments are posted within 24 hours eliminating the need to wait for snail mail. SmartPay also allows your clients to set up reoccurring payments or future payments making it easier for customers to pay you, no matter where you, or they, operate. SmartPay is proven to Increase collections and cut costs.

e-SmartStatements

e-SmartStatements

Easy! Convenient! Safe! And Paperless! e-SmartStatements is a comprehensive electronic delivery system tailored to your exact needs for sending letters, bills, statements, invoices, promotional mailings or even pre-collection letters! Faster than paper mail, e-SmartStatements provides access to your statements and documents, anytime, on any devise. View, print or download your current or historical statements 24/7. Receive a reminder when a statement is ready for viewing. eSmartStatements can either standalone or be integrated into SmartPay, our online payment solution. Electronic access to your statements puts you in control! Just call Patti @ 760-343-0700 and sign up today. It’s that easy!

Return Mail Management

Return Mail Management

It can become costly when your outgoing mail is returned marked “undeliverable to addressee.” The PLD Group, Inc. can save you this cost by running your statements through our sophisticated Return Mail Program to alert you to those addresses that need to be suppressed in your system and not sent out. This will save you the expense of continuing to mail to a dead-end address and being charged for postage.

SERVICES

Address Cleansing/NCOA & Updates

Address Cleansing/NCOA & Updates

Address cleansing saves you money on postage by not mailing to outdated addresses. You can’t get paid if your customer has moved and you don’t have the new address. With the USPS' National Change of Address ('NCOA') service, your mail will be automatically printed with any new addresses for undelayed bill delivery and you'll get an Address Change Report to update your billing records. Our Bad Address Report helps you find and correct records which have invalid mailing addresses according to the USPS.

Fulfillment

Fulfillment

When you need special marketing packets, we can process the entire job,starting with creating the concept, then printing, assembly, and post and mail them for you. The PLD Group believes organizations should be able to trust their fulfillment partners as much as their in-house team. Early on, we elected not to contract with third-party warehouses. This decision, coupled with our collective industry knowledge, lets us provide customers with unmatched guidance and confidence as they set up a more efficient, scalable fulfillment infrastructure. The PLD Group handles every aspect of fulfillment so your organization can focus on growth. Send your inventory to us and leave the rest to our team of logistic experts. Orders are automatically processed through integrations, packed and shipped at competitive rates though carriers in our network.

SmartStatus
(Always know where your mail is)

SmartStatus
(Always know where your mail is)

Available for all your critical communications, SmartStatus allows you to track your statements from the initial acceptance at the post office to final delivery. SmartStatus enables your staff to pre-plan follow up calls knowing when the mail piece was delivered. With SmartStatus, all mail is printed with a bar code that displays the destination as the item moves through the USPS system. The mail piece is scanned several times along the route, until the last USPS office scans the piece. SmartStatus information is available on the SmartPortal dashboard. Billers tell us they can now easily obtain delivery information to take proactive action on their accounts.

Physicians Credentialing
(Expiring, New Packets, Verifications)

Physicians Credentialing
(Expiring, New Packets, Verifications)

Countless organizations in every facet of the healthcare industry turn to The PLD Group to utilize our customized print and mail services designed explicitly for each of our client’s needs. Our many accomplishments include Physicians Credentialing, made simple through automation and just the touch of a button. Our office prepares and processes expiring and new credentialing, verification and enrollment packets for numerous credentialing companies, adding additional clients each week. Our comprehensive service ensures expert processing in a timely manner.

SmartArchiving

SmartArchiving

Gain control. Save space with data archived in a central location. Archive your print file PDF and documentation at no charge for the first 12 months. Extended archiving is available for a nominal fee. Documents that are not archived are harder to locate, harder to secure and disseminate. Documents stored in a local environment are inaccessible to other users and may be accidently disposed when they legally should be kept for a set period of time. An effective archiving system will ensure specific retention schedules are adhered to. Data protection authorities are enforcing more severe penalties on businesses that ignore these policies.

Data Security

Data Security

The PLD Group has taken every precaution and is committed to maintain a secure environment to store and receive your sensitive information. Data transmitted by our users, cannot be intercepted, viewed, or blocked by unauthorized parties. Compliant with all HIPAA and Payment Card Industry (“PCI”) regulations, our security standards for processing, storing, and transmitting credit card information with our partner, FirstAmerican remains our highest priority. A required Business Associate Agreement (“BAA”) is included with every New Enrollment Agreement. Username and Passwords are required to access all applications and 128bit SSL encryption meets all regulated security requirements.

RemoteStarz

RemoteStarz

Maximize your productivity and eliminate unnecessary operational costs for remote workers. Many employees are now working from home (remotely) and possibly will be for quite a while. Printing documents to mail out from your home office consists of sitting for hours folding, stuffing, adding postage and dropping them at the Post Office. You can become more productive, save time, money, and hours of tedious work by allowing The PLD Group, Inc. to print and mail your documents. With just a push of a button, we assume the task and we do it at less cost to you. The PLD Group, Inc. exists to solve inefficiencies and save you money. How great is that?