Conversational Commerce technologies such as IVR are reshaping the way we engage and guide the user by direct automated phone system technology. IVR allows callers to access information via a voice response system of pre-recorded messages which can distribute information, enlist a response, and/or gather information and route calls to the appropriate recipients. Build custom IVR messages, design communication campaigns, customize delivery schedules, and end-user key word responses to generate secondary events. Streamline client interactions and take your message strategy to the next level. The PLD Group, Inc. is a leader in offering constantly evolving communication logistics.